How to contact support
Email mrfarleyslhs@gmail.com and include as much of the following as you can:
- Your Tags username, if you have one
- The email address tied to your account, if applicable
- Device model
- iOS version
- App version or build number
- What you expected to happen
- What actually happened
- The time the issue happened and your time zone
- A screenshot or screen recording, if available
Common help topics
I am having trouble signing in or verifying email
Check Spam or Junk first if Tags asks you to verify an email address. If sign-in still does not work, email support with the address you used and the approximate time you tried.
My password reset link didn’t work
Request a new password reset email and use the newest link. Older reset emails may expire or point to an outdated session. If it still fails, send your device model, iOS version, and the time you tapped the link.
I can’t post a tag
Include a screenshot of the error message, whether you were on Wi‑Fi or cellular, and whether you were posting text, photo, video, or audio. That helps isolate network, permission, upload, or moderation/location restrictions.
My media upload failed
Tags resizes and compresses photos and videos in the app before upload. Please include the file type, approximate original file size, and any error text shown in the app.
I am importing photos or videos from my library
Tags can import media from your photo library as tags when the file has usable GPS metadata. Imported photos and videos keep their capture date when available. If something is skipped, include a screenshot of the import summary and whether the media was expected to have location data.
The map is not centering or nearby content seems wrong
Browsing, sign-in, and account features work without location access. If you want Tags to center on you, place a tag at your current location, or send nearby alerts, confirm location access is allowed for Tags and that Location Services are turned on. If the problem continues, send your device model, iOS version, and a screenshot of what the map is doing.
I want to report abusive content or a private residence tag
Please use the in-app report tools whenever possible. Tags and comments can be reported, and users can be blocked from the app. Blocking removes that user’s content from your view immediately and sends the issue for review. If you need follow-up help, email support and include the tag title or a screenshot, plus why it should be reviewed.
I want nearby notifications or Apple Watch alerts
Nearby alerts are optional and use Apple’s notification and location permission prompts. If you allow them, notifications from Tags can also appear on a paired Apple Watch depending on your iPhone and Watch settings.
I am creating a tour
Tours can be built from multiple photos, then reordered and edited with titles and descriptions for each stop. If a tour import fails, include the number of photos selected and a screenshot of the error.
I want my account deleted
Use the in-app account deletion option first. If that fails, email support with your account email, username, approximate attempt time, and a screenshot of any error if available.
Moderation and safety
Tags is a user-generated content platform. Reports involving harassment, impersonation, private residence tagging, spam, and clearly harmful content may be reviewed and acted on. Tags may remove content, limit accounts, or take other moderation action when needed. New users are asked to accept the Terms of Use and Community Rules before accessing user-generated content.
Product notes
Some Tags features may depend on location permissions, account status, trust/moderation state, visibility settings, and network quality. That means two users may not always see exactly the same content or options.
The current launch build does not sell in-app purchases. It may include clearly labeled sponsored placements inside feeds.